Covid-19 Help

Frequently asked questions

If you cannot find an answer to your question, please contact our customer service team on 00000.

Disclaimer

If you have Covid-19 symptoms, you and anyone you live with must stay at home until you get your result. Anyone in your support bubble must also stay at home.

If you need medical advice about your symptoms:

If you are not severely unwell you can book an appointment with a GPDQ GP for a video consult or a home visit, or:

England: NHS 111 online coronavirus service
Scotland: NHS inform
Wales: NHS 111 Wales
Northern Ireland: get advice from a GP or GP out-of-hours service

Call 999 if you feel very unwell or think there’s something seriously wrong.