Frequently asked questions
If you cannot find an answer to your question, please contact our customer service team on 00000.
We’re here to make it as easy as possible for you to see a GP even during the Covid-19 pandemic.
Our GPs are making home visits for those with Covid-19 symptoms (at the standard home visit rate). If you do have any flu like symptoms, or simply want additional reassurance please let our customer service team know when booking, and we will despatch a Covid-19 visiting GP with highly specialised PPE.
We can also see you remotely via video or telephone at standard rates.
If you are currently experiencing symptoms of Covid-19, a GP will assess your symptoms via video consult and prescribe a PCR test to determine whether you have the virus. Results and a plan for care are delivered via GP tele-consult.
We can also carry out PCR tests for asymptomatic patients should they need to ascertain whether or not they are carrying the virus, i.e. a safe return to the workplace, visiting vulnerable relatives or obtaining fit to fly certification.
Antibody testing detects antibodies in your blood which indicates whether you have previously contracted the virus. This test is only effective when conducted more than 14 days after detecting symptoms. If you have had the vaccination, we can on request test for the presence of antibodies, please call.
Yes, please contact our customer service team on to organise.
Yes, we can test children, although younger children may find the test a little distressing and we’d recommend that it is administered by a clinician at one of our testing centres.
GPDQ’s risk stratification tool calculates your risk in relation to Covid-19 based on a mental and physical health assessment form. A GP will explain your risk level via tele-consult.
All services provide a test result 24 – 48hrs from when the laboratory receives your sample.
Testing at your home or in a clinic is location dependent. Call our Customer Support team to find your nearest clinician-led testing service:
Royal Mail Track 24 (Standard delivery)
Tests for England, Scotland and Wales are dispatched into Royal Mail Tracked 24 hour service on the same day for orders placed before 12pm and the day after for orders received after 4pm. The ‘Tracked 24’ service aims to deliver the next working day but this is not guaranteed. If you order a test on Friday, or over the weekend, it will be dispatched on Monday.
Please also be aware that Royal Mail is only delivering on weekdays and not Saturdays at present and unfortunately, we cannot guarantee Royal Mail delivery timescales. Tests for NI are shipped 2 days after order. We are unable to ship to any other locations.
We can organise a courier service on request.
The sample requires you to take a swab from your nose and throat, full instructions are included in your test kit. If you’d prefer for a clinician to take the sample we can organise for one to come to your house or you can visit a clinic.
We use a PHE approved SARS-CoV-2 (Covid-19) reverse transcriptase real-time PCR swab. This is accepted by most major airlines. If you require something specific please contact our customer service team, it’s likely we can help.
Patients can attend a testing centre to take the test. Your results will be received 48 hours from time the laboratory receives the sample and your fit to fly certificate will be emailed to you.
Yes, take your test as early as possible, for example if the airline requires a test to be taken no more than 72 hours before departure then do it then. GPs and testing are available from 8am-11pm, 7 days a week. If you wish to visit a clinic, please contact customer service on email@example.com who will help you to find the closest one and organise an appointment.
We’re open from 8am-11pm, 7 days a week and offer testing.
Yes please book your test then email firstname.lastname@example.org with your request, i.e. please include my passport number.
The assessment shows the date/time the sample was taken. It also shows the date and time your results report was generated.
We can provide fit to fly assessments for other health concerns, but many airlines require Covid-19 test results. Please check requirements with your airline directly.
No, the type of test we use is not suitable to detect a response from the Covid-19 vaccine. It is suitable to detect antibodies from the virus itself, when taken more than 14 days from the date of infection.